Locked account - resetting password

Expired Message

Locked account

If your password has expired (normally after 90 days) or if your account has been locked (due to 3 failed login attempts)  then you are required to set a new password.

First enter your USERNAME into the USERNAME box (normally your email address)

Next click the  “Password Reset” link under the password field

Within 10 minutes you will receive an email with the subject "i2B Connect password reset"  (see example below)

Click on the hyperlink in the email 

This will then take you to a webpage to allow you to set a new password (see example below):-

The password must :

• contain a number
• contain an uppercase character
• contain a special character (! @ # $ *)
• be at least 8 characters long 

When you have entered the same password twice click UPDATE.

You will then be returned to the log in screen where you can now log in with your new password along with your username and ID (which you will find on your password reset email) and log into i2B.

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Other locked out messages

Inactive Account

If you see the message:
“Your account has been locked due to inactivity. Please contact your purchasing representative to restore access.”

This means your account has been inactive for longer than the corporate IT limit (typically 90 days).

• If you’re a vendor: please contact your customer and ask them to trigger a password reset email from their admin area.

• If you’re a buyer: please reach out to your system administrator and request that they send a password reset email from within the admin area.

Please note: a password reset initiated from the homepage will not work in this case.

Related topics

Unable to log in / Locked out / error messages

Logging in for the first time - setting a password and setting up 2FA

Resetting my password

Setting a new password for the first time