First time log in
When you first log into i2B you need to set a password, due to data protection the i2B support team can not supply you with a password.
In order to set a new password enter your username (normally your email address) in the first field (highlighted in yellow below).
NB If you do not know your username then please contact your purchasing representative at your customer site. If you do not know who that is then you can raise a ticket through the i2B helpdesk (link at the top right hand corner of this page).
Do make sure that there are no spaces at the start or end of the username.
Then click on ( you do not need to enter any other information.)
Confirmation that the password link has been emailed to you will appear in a GREEN banner at the top of the page (see below)
if you do not get a green message but instead see a RED message (like the one below) please first check that your username (normally email address) has been entered correctly and that there are no SPACES at the start or at the end of the username (this can often happen if the username has been pasted from another source).
Email received
Within 10 minutes you will receive an email with the subject "i2B Connect password reset" (see example below)
Setting the password
Click on the hyperlink in the email
This will then take you to a webpage to allow you to set a new password (see example below)
The password must :
- contain a number
- contain an uppercase character
- contain a special character (! @ # $ *)
- be at least 8 characters long
When you have entered the same password on each of the lines.
click .
You now need to set up the 2FA in order to log into the portal (you will know this has been enabled as a new 2FA field appears under the password field to be completed.)
In order to set this up for the first time you need to click on the symbol next to the Google 2FA
This will bring up a list of instructions on the screen (or it may open up on a separate tab on your browser). When the has been clicked an email will also be sent to your account.
An example of the screen is shown below:-
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For guidance on adding authenticator to your chrome browser - click here.
For guidance on adding authenticator to your mobile device - click here
Below is an example of the email you will receive, please note the QR code generated is unique to your profile and can not be shared.
If you have not received the email after 10 minutes please click on the link on STEP 2 on the webpage - GENERATE EMAIL.
You need to open up the authenticator app on your mobile device and click on the button from the bottom right hand corner of the app and select "Scan a QR code".
This will then open up the camera app on your phone ready for you to scan the QR code you will have received on your email.
Once the app has recognised the QR code you will have new entry on your app which will have the name of the system i2B Connect along with the Username assigned to your account. See example below:-
Now to log in you will require your Username / ID / Password and a 6 digit code from your authenticator app.
Then click
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